# FAQ

Short answers to the questions we hear most. For the full picture, follow the links into the rest of the docs.

## Tracking & engines

**How often do my prompts run?**
Every **active** prompt runs **once a day** against each of your engines, producing one captured answer per prompt, per engine, per day. Inactive and suggested prompts don't run. See [Prompts](/docs/prompts).

**How many engines can I track?**
Up to **three per project**, on every plan. Which engines are available depends on your plan. See [Engines](/docs/engines).

**Can I change my engines after setup?**
Engines are chosen during onboarding, and there's no self-serve screen to change them afterwards yet. If you need to add, remove, or swap an engine, **contact support** and we'll make the change. See [Engines](/docs/engines).

**How many prompts and competitors can I track?**
That depends on your plan — see the [pricing page](/pricing) for the current limits, and [Plans](/docs/plans) for how plans work.

**When will I see my first results?**
After your first daily runs complete. New dashboards show prompts like "Visibility appears after prompt runs complete" until answers are captured, then fill in on their own. See the [Quickstart](/docs/quickstart).

## Reading your results

**What's the difference between visibility and share of voice?**
**Visibility** is whether you appear — the share of answers that mention you. **Share of voice** is how much of the conversation you own — your mentions as a share of all tracked-brand mentions. See the [Metrics reference](/docs/metrics).

**What's the difference between a retrieved and a cited source?**
**Retrieved** means the engine fetched the page while working out its answer; **cited** means the page appears as a visible source in the answer. They're independent — a page can inform an answer without being cited. See [Sources](/docs/sources).

**Why is my sentiment blank?**
Sentiment is produced by an AI pass over your captured answers, so it lands shortly after your prompts run rather than instantly. Until enough answers are labelled, the page shows a "baseline forming" state. See [Sentiment](/docs/sentiment).

## Audits & credits

**What's a GEO audit?**
An on-demand, AI-driven analysis of a single prompt that produces a verdict, a scored diagnosis, a prioritised fix list, and a phased roadmap. See [GEO audits](/docs/audits).

**What does an audit cost?**
**100 credits** per run. See [Running an audit](/docs/running-an-audit).

**What are credits for?**
Credits are prepaid units for actions; today only audits use them. Your plan includes a monthly allowance, and you can top up for more. See [Credits](/docs/credits).

**Do unused credits roll over?**
Your monthly plan allowance doesn't roll over — use it within the period. Top-up credits you buy stay valid for 12 months. See [Credits](/docs/credits).

## Plans & billing

**Is there a free trial?**
Yes — **14 days on the Starter plan**, with no payment details required and enough trial credits to run one audit. See the [free trial](/docs/trials).

**Can I change plan or cancel anytime?**
Yes. Upgrade, downgrade, or cancel from **Settings → Billing**. Monthly plans end at the next billing date; annual plans run to the end of the term. No cancellation fees. See [Plans](/docs/plans).

**How do I add a teammate?**
Go to **Settings → Members**, click **Invite member**, and choose their role and what they can access. See [Team & roles](/docs/team).