Terms and Conditions

These terms govern your use of Voxoria. By creating an account or using the service, you agree to them. They form a binding contract between you (or the company you represent) and Voxoria Ltd.

1. About these terms

Voxoria Ltd ("Voxoria", "we", "us") is a company registered in England and Wales. We provide a service that gives AI agents and other software access to third-party data sources through one account, and keeps a record of the data they retrieve. These terms apply to all use of the website, the console, the API and the MCP server (together, "the service").

2. The service

Voxoria retrieves data from third-party sources (such as search engines and other data providers) at your request or on a schedule you set, returns the results, and stores them so you can retrieve them later. We do not control those sources and cannot guarantee specific results, citations, or rankings.

A request is made either through our account with the data provider or, where you connect your own credentials for that provider, through yours.

3. Your account

• You must be at least 18 and authorised to bind your organisation to these terms.
• You are responsible for keeping your login credentials safe and for all activity under your account.
• You will tell us promptly atsupport@voxoria.com if you suspect any unauthorised access.

4. Balance, fees, and payment

• Pay as you go. You do not need a subscription to use the service. You add funds to an account balance, held in US dollars, and each call to a data provider is charged to that balance when it is made.
• What a call costs. A call is charged at the data provider's cost for that call plus our platform fee. The platform fee is currently 7% of the provider's cost. Current rates are shown on the pricing page.
• Changes to the platform fee. We may change the platform fee, and we may set different platform fees for different plans or subscription types. We will give at least 30 days' notice of any increase, on the pricing page or by email. A new rate applies only to calls made after it takes effect.
• Provider costs. Data providers set their own prices and may change them. The cost applied to a call is the one in effect when the call is made.
• Your own provider credentials. Where you connect your own credentials for a data provider, that provider bills you directly under your agreement with them, and we currently charge no platform fee on those calls. You are responsible for those credentials, for complying with the provider's terms, and for what the provider charges you.
• Insufficient balance and limits. We may refuse a call that your balance cannot cover. Where the service lets you set a spending limit, we refuse calls once it is reached. You remain responsible for charges incurred before a limit takes effect.
• Taxes. Prices are in US dollars and exclude VAT and other sales taxes, which are added where applicable.
• Your balance. Your balance can be used only to pay for the service. It does not earn interest and cannot be transferred or withdrawn. Except where the law requires otherwise, or as set out in section 13, amounts added to your balance are non-refundable.
• Subscriptions. We may offer subscription plans. If you take one, its price, billing period and what it includes (which may include a different platform fee) are shown when you subscribe. A subscription renews automatically each billing period until you cancel it. You can cancel at any time from your account settings; cancellation takes effect at the end of the current billing period. We may change a subscription's price for future billing periods on at least 30 days' notice.

5. Promotional balance

We may add a promotional amount to an account's balance, for example when a new account is created. Promotional amounts have no cash value, are not refundable or transferable, and may be changed, withdrawn or reversed if misused.

6. Acceptable use

You agree not to:

• Use the service to break the law, infringe someone's rights, or harass anyone;
• Use the service, or data obtained through it, in breach of the terms of the data provider it came from;
• Resell or sublicense the service except as we expressly permit in writing;
• Reverse-engineer, scrape, or attempt to extract source code from the service;
• Send malware, run security tests without prior written consent, or interfere with our infrastructure;
• Use the service to train or fine-tune a competing product.

We may suspend or terminate accounts that breach this section.

7. Intellectual property

We own all rights in the service, including the software, the console, and the content we publish. You receive a limited, non-exclusive, non-transferable licence to use the service while your account is active. You retain all rights in the data you submit to us ("Customer Data").

Data returned by a third-party source remains subject to that source's own rights and terms. We do not grant you rights in it beyond those the source allows.

8. Customer data

Customer Data includes the requests you or your agents make through the service, the results stored for you, and any data provider credentials you connect.

You grant us the rights we need to host, process, and analyse Customer Data in order to provide the service. We will not sell Customer Data, will not use it to train general-purpose AI models, and will only access it for support, debugging, security, or legal reasons. We use credentials you connect only to make the calls you or your agents request. We process personal data in line with our Privacy Policy.

9. Confidentiality

Each party will protect the other's confidential information with reasonable care, will use it only to perform under these terms, and will not disclose it except to staff or contractors under similar confidentiality obligations. This obligation survives for three years after the contract ends.

10. Warranties and disclaimers

We warrant that we will provide the service with reasonable skill and care. To the extent permitted by law, we exclude all other warranties, including any implied warranty of merchantability, fitness for a particular purpose, accuracy, or non-infringement.

The service provides data from third-party sources but does not guarantee citations, rankings, traffic, or revenue. Those sources are third-party systems whose behaviour can change without notice.

11. Limitation of liability

Nothing in these terms limits liability that cannot be limited by law (including liability for death or personal injury caused by negligence, or fraud).

Subject to that, neither party is liable for indirect, incidental, consequential, or special losses, lost profits, lost revenue, lost data, or loss of goodwill. Our total aggregate liability arising out of or in connection with these terms is capped at the fees you paid us in the 12 months immediately before the event giving rise to the claim.

12. Indemnity

You will defend us against, and pay any damages or settlements finally awarded for, third-party claims arising from your breach of section 6 (Acceptable use) or your Customer Data infringing a third-party right. We will defend you against, and pay any damages or settlements finally awarded for, third-party claims that the service, when used as permitted, infringes their UK copyright or registered trademark.

13. Suspension and termination

• You can stop using the service and close your account at any time. A subscription continues until the end of the period you have paid for.
• We may suspend the service immediately for material breach, unpaid fees, security risk, or legal reasons. We will give reasonable notice where practical.
• If we close your account for a reason other than your breach of these terms, we will refund any unused balance that you paid for. Promotional amounts are not refunded.
• On termination, your access stops and we will delete or return Customer Data within 60 days, subject to backups and any legal retention requirements.

14. Changes to the service or these terms

We may improve, change, or remove parts of the service, including the data providers available through it. Where a change materially reduces the functionality of a subscription you have paid for, we will give at least 30 days' notice and allow you to cancel and receive a pro-rata refund for the unused period. We may update these terms from time to time; we will notify you of material changes by email or in-product.

15. Force majeure

Neither party is liable for delays or failures caused by events beyond reasonable control, including outages of upstream data providers, internet failures, industrial action, or governmental action.

16. General

• These terms (together with any order form) are the entire agreement between us about the service.
• If any part is found unenforceable, the rest remains in force.
• You may not assign these terms without our written consent. We may assign them to a successor as part of a corporate transaction.
• Nothing in these terms creates a partnership, agency, or employment relationship.
• A person who is not a party has no rights to enforce these terms under the Contracts (Rights of Third Parties) Act 1999.

17. Governing law and jurisdiction

These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that either party may seek injunctive relief in any court of competent jurisdiction.

18. Contact

Questions about these terms? Emaillegal@voxoria.com. Support requests should go tosupport@voxoria.com.