Terms and Conditions

These terms govern your use of Voxoria. By creating an account or using the service, you agree to them. They form a binding contract between you (or the company you represent) and Voxoria Ltd.

1. About these terms

Voxoria Ltd ("Voxoria", "we", "us") is a company registered in England and Wales. We provide an Answer Engine Optimisation ("AEO") platform that monitors how AI systems answer questions about your brand. These terms apply to all use of the website, the dashboard, and any related APIs (together, "the service").

2. The service

Voxoria runs prompts against third-party answer engines (such as ChatGPT, Perplexity, Gemini, and Claude), records the responses, and produces analysis and recommendations. We do not control those engines and cannot guarantee specific results, citations, or rankings.

3. Your account

• You must be at least 18 and authorised to bind your organisation to these terms.
• You are responsible for keeping your login credentials safe and for all activity under your account.
• You will tell us promptly at support@voxoria.com if you suspect any unauthorised access.

4. Subscriptions, fees, and renewals

• Fees are set out in your order or on the pricing page at the time you subscribe. Prices are in pounds sterling and exclude VAT, which is added where applicable.
• Monthly subscriptions auto-renew each month. Annual subscriptions auto-renew each year. You can cancel auto-renewal at any time from your account settings; cancellation takes effect at the end of the current billing period.
• We may change pricing for future billing periods on at least 30 days' notice. Changes will not affect a billing period you have already paid for.
• Except where the law requires otherwise, fees are non-refundable once paid.

5. Free audit and trials

We may offer a free audit or trial to let you evaluate the service. Free use is provided "as is" and we may change or withdraw it at any time. If you don't upgrade to a paid plan, we may delete the associated workspace after a reasonable period.

6. Acceptable use

You agree not to:

• Use the service to break the law, infringe someone's rights, or harass anyone;
• Resell or sublicense the service except as expressly permitted (for example, on an agency plan);
• Reverse-engineer, scrape, or attempt to extract source code from the service;
• Send malware, run security tests without prior written consent, or interfere with our infrastructure;
• Use the service to train or fine-tune a competing AEO product.

We may suspend or terminate accounts that breach this section.

7. Intellectual property

We own all rights in the service, including the software, dashboards, reports, and content we publish. You receive a limited, non-exclusive, non-transferable licence to use the service during your subscription. You retain all rights in the data you submit to us ("Customer Data").

8. Customer data

You grant us the rights we need to host, process, and analyse Customer Data in order to provide the service. We will not sell Customer Data, will not use it to train general-purpose AI models, and will only access it for support, debugging, security, or legal reasons. We process personal data in line with our Privacy Policy.

9. Confidentiality

Each party will protect the other's confidential information with reasonable care, will use it only to perform under these terms, and will not disclose it except to staff or contractors under similar confidentiality obligations. This obligation survives for three years after the contract ends.

10. Warranties and disclaimers

We warrant that we will provide the service with reasonable skill and care. To the extent permitted by law, we exclude all other warranties, including any implied warranty of merchantability, fitness for a particular purpose, accuracy, or non-infringement.

The service helps you understand AI search visibility but does not guarantee citations, rankings, traffic, or revenue. AI engines are third-party systems whose behaviour can change without notice.

11. Limitation of liability

Nothing in these terms limits liability that cannot be limited by law (including liability for death or personal injury caused by negligence, or fraud).

Subject to that, neither party is liable for indirect, incidental, consequential, or special losses, lost profits, lost revenue, lost data, or loss of goodwill. Our total aggregate liability arising out of or in connection with these terms is capped at the fees you paid us in the 12 months immediately before the event giving rise to the claim.

12. Indemnity

You will defend us against, and pay any damages or settlements finally awarded for, third-party claims arising from your breach of section 6 (Acceptable use) or your Customer Data infringing a third-party right. We will defend you against, and pay any damages or settlements finally awarded for, third-party claims that the service, when used as permitted, infringes their UK copyright or registered trademark.

13. Suspension and termination

• You can cancel auto-renewal at any time. The contract continues until the end of the period you have paid for.
• We may suspend the service immediately for material breach, unpaid fees, security risk, or legal reasons. We will give reasonable notice where practical.
• On termination, your access stops and we will delete or return Customer Data within 60 days, subject to backups and any legal retention requirements.

14. Changes to the service or these terms

We may improve, change, or remove parts of the service. Where a change materially reduces functionality you have paid for, we will give at least 30 days' notice and allow you to cancel and receive a pro-rata refund for the unused period. We may update these terms from time to time; we will notify you of material changes by email or in-product.

15. Force majeure

Neither party is liable for delays or failures caused by events beyond reasonable control, including outages of upstream AI providers, internet failures, industrial action, or governmental action.

16. General

• These terms (together with any order form) are the entire agreement between us about the service.
• If any part is found unenforceable, the rest remains in force.
• You may not assign these terms without our written consent. We may assign them to a successor as part of a corporate transaction.
• Nothing in these terms creates a partnership, agency, or employment relationship.
• A person who is not a party has no rights to enforce these terms under the Contracts (Rights of Third Parties) Act 1999.

17. Governing law and jurisdiction

These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that either party may seek injunctive relief in any court of competent jurisdiction.

18. Contact

Questions about these terms? Email legal@voxoria.com. Support requests should go to support@voxoria.com.